Policies
Published customer policy information, including the recovered refund, return and cancellation policy.
Refund, Return & Cancellation Policy
DVT Hub (DAM) provides digital products and custom digital design services. Because these items are digital, there is no physical product to return. This policy explains when a cancellation, correction, replacement, or refund may apply.
Before work begins
A custom paint-job request is reviewed and quoted before work begins. If a customer cancels before DVT Hub has started the approved work, any amount paid for that work may be refunded, less any non-refundable charges that were clearly disclosed and already incurred.
After work has started
Once custom design work has begun, payments covering work already performed are generally not refundable for a change of mind. If only part of the quoted work has been completed, DVT Hub may determine whether any unearned portion is refundable.
Completed / delivered digital work
Completed and delivered custom paint jobs, mods, downloads, licences, or other digital products are not returnable like physical goods. Change-of-mind refunds are generally not offered after delivery or access has been provided.
Errors or problems
If DVT Hub delivers the wrong item, a file is defective, or the delivered work does not match the approved order because of a DAM error, contact Support. DAM will first try to correct, replace, or redeliver the affected digital item. If DAM cannot reasonably provide the purchased item or service, an appropriate refund may be issued.
Approved refunds
Approved refunds are returned through the original payment method where possible. Processing time after DAM issues a refund depends on the payment provider and the customer's financial institution.
Digital access after refund
If a refund is issued for a digital product or service, DAM may revoke associated access or licence rights. The customer may also be required to stop using and delete refunded digital files where applicable.